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Terms That Govern Your fly99 Account

These terms set out what you agree to when you open and use a fly99 account. They cover how we handle your wallet, what you can do on the platform, and the conditions that apply where access is permitted under local law.

Account eligibility appliesJazzCash & Easypaisa coveredRaast wallet terms includedLocal law governs access
fly99 Terms That Govern Your fly99 Account
TERMS SUPPORT PATHS

How to Reach Us About These Terms

Questions about what these terms mean for your account, your wallet, or a specific transaction can be directed to our support team. We handle account-level queries including deposit disputes, withdrawal holds, and account access issues. Reach us through the channels below.

Live Chat Available directly from your account dashboard. Use this for urgent wallet queries or account access questions that need a quick response.
Email Support Send detailed questions about these terms, transaction records, or account status to our support address listed in your account settings.
Help Centre The Help Centre in your account covers common questions about deposits, withdrawals, and account rules without needing to contact support directly.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

fly99 applies security measures to every account. Your login is protected by OTP verification on each new device or session. We do not store payment credentials — JazzCash, Easypaisa, and Raast transactions are processed through their own secure rails and only the transaction reference is recorded on our side. Account data is retained for as long as your account remains active and for a period after closure as required by applicable rules. You can request a copy of your account data or ask us to correct inaccurate information by contacting support with your account ID.

OTP Login Verification Every login from an unrecognised device triggers an OTP check. This applies across mobile and desktop access and cannot be bypassed from account settings.
Payment Rail Security We do not hold your JazzCash or Easypaisa credentials. Each deposit goes through the payment provider's own authentication before funds reach your wallet.
Data Access Requests To request your account data or ask for a correction, contact support with your registered account ID. We respond to verified requests within a reasonable period.
Cookie Management Cookies on fly99 handle session continuity and basic usage analytics. Adjust or remove them through your browser settings at any time without affecting your account.

Common Questions About These Terms

If something in these terms is unclear, these answers cover the questions we hear most often. For anything not covered here, support is available through your account dashboard.

Yes. These terms apply to all fly99 accounts regardless of how you deposit — JazzCash, Easypaisa, Raast, or bank transfer. There is no separate tier with different rules.

We notify you before material changes take effect. Using your account after that notice counts as acceptance. If you disagree, you can close your account before the changes apply.

Access to fly99 is only permitted where local law allows it. You are responsible for checking that. We do not confirm eligibility for specific locations beyond what is stated here.

Contact support through live chat or email with your account ID and the transaction reference. We review wallet disputes and respond with findings before taking any corrective action.

We retain account records for a period after closure as required by applicable rules. You can request details about the retention period by contacting support with your account ID.

Contact support immediately through live chat. We can place a temporary hold on your account wallet and review login activity while the issue is investigated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.