Reference

What Our Legal Framework Covers

fly99 operates under a framework designed to keep your account, your data, and your transactions clear and accountable. These terms apply where access is permitted under local law and eligible regions — including players using JazzCash, Easypaisa, and Raast.

Jurisdiction-Dependent AccessAccount Data ProtectionPayment Method TransparencyDispute Resolution Paths
fly99 What Our Legal Framework Covers
REACH OUR TEAM

How to Contact Us on Legal Matters

If you have a question about our terms, want to know what data we hold on your account, or need to raise a dispute, our support team is the right starting point. We handle policy queries through the same channels as account support — no separate legal department queue.

Team online

Live Chat

Reach us through the chat widget in your account dashboard. Responses cover account queries, transaction disputes, and data requests from Pakistan.

Email Support

Send a detailed message to our support address for formal requests — data access, account closure, or written records of policy decisions affecting your account.

Help Centre

The Help Centre in your account settings covers common policy questions, including how your data is stored, how to close your account, and how disputes are handled.

DATA AND SECURITY

How We Handle Your Account and Data

Your account security and the privacy of your data sit at the centre of how we operate. Cookies on fly99 are used for session management and to keep your account preferences — not for third-party advertising profiles. You can manage cookie preferences through your browser settings at any time.

Data Retention

We keep account and transaction records only as long as operationally required. Once your account is closed, data is deleted or anonymised per standard retention schedules.

Account Security

Login access is protected by OTP verification sent to your registered mobile number. Never share your OTP with anyone — our team will never ask for it.

Cookies and Tracking

Session cookies maintain your login state and wallet preferences. No data from your account is sold or shared with advertisers. Cookie consent is managed in your browser or account settings.

Data Access Requests

To see what we hold on your account, submit a request through email support or live chat. We will confirm receipt and aim to respond with the relevant details promptly.

Common Questions About Our Terms

These questions reflect what Pakistan account holders ask most often about how our policies work in practice — from data rights to account closure.

Access depends on local law and is available only in eligible regions. We recommend you check the applicable laws in your area before opening or using an account.

Contact us via email support or live chat with your account details. We confirm the request and provide the relevant data within a reasonable response period.

After account closure, your data is retained only as long as operationally required, then deleted or anonymised in line with standard retention schedules.

We update terms when operations or obligations change. Continued use after an update means you accept the revised terms. We aim to make updates visible in the Help Centre.

Contact support first — live chat or email. Most transaction disputes are resolved at that stage. If not, escalation paths are available and our team will walk you through them.

Yes. Payments via JazzCash, Easypaisa, and Raast are subject to both our terms and the terms of those payment providers. Both sets of terms apply to each transaction.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.